.message-nav-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;margin-left:5px;border-radius:999px;background:#d92078;color:#fff;font-size:11px;font-weight:800;vertical-align:middle}.message-nav-badge[hidden]{display:none}.chat-shell{display:grid;grid-template-columns:300px minmax(0,1fr);min-height:610px;border:1px solid var(--line);border-radius:18px;background:#fff;overflow:hidden}.chat-sidebar{border-right:1px solid var(--line);background:#fbfdfe;display:flex;flex-direction:column;min-width:0}.chat-sidebar-head{padding:18px 18px 12px;border-bottom:1px solid var(--line)}.chat-sidebar-head h3{margin:0 0 4px}.chat-sidebar-head p{margin:0;color:var(--muted);font-size:13px}.chat-staff-list{padding:8px;overflow:auto}.chat-staff-item{width:100%;display:flex;align-items:center;gap:11px;text-align:left;border:0;background:transparent;border-radius:13px;padding:11px;cursor:pointer;color:var(--ink)}.chat-staff-item:hover,.chat-staff-item.active{background:#fff0f6}.chat-avatar{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex:0 0 auto;background:#ffe2ef;color:#b81761;font-weight:900}.chat-staff-copy{min-width:0;flex:1}.chat-staff-copy strong,.chat-staff-copy span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-staff-copy span{font-size:12px;color:var(--muted);margin-top:2px}.chat-staff-meta{display:flex;align-items:flex-end;flex-direction:column;gap:5px}.chat-unread{min-width:21px;height:21px;padding:0 6px;border-radius:999px;background:#d92078;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:800}.chat-last-time{font-size:10px;color:var(--muted);white-space:nowrap}.chat-main{min-width:0;display:flex;flex-direction:column;background:#f8fbfc}.chat-thread-head{padding:15px 18px;background:#fff;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:12px}.chat-thread-head h3{margin:0;font-size:18px}.chat-thread-head p{margin:3px 0 0;color:var(--muted);font-size:12px}.chat-messages{flex:1;min-height:390px;max-height:560px;overflow:auto;padding:20px;display:flex;flex-direction:column;gap:13px}.chat-empty{margin:auto;text-align:center;color:var(--muted);max-width:360px;padding:30px}.chat-message{display:flex;flex-direction:column;max-width:min(74%,620px)}.chat-message.admin{align-self:flex-end;align-items:flex-end}.chat-message.staff{align-self:flex-start;align-items:flex-start}.chat-bubble{padding:11px 14px;border-radius:16px;background:#fff;border:1px solid var(--line);box-shadow:0 1px 2px rgba(20,54,72,.03);white-space:pre-wrap;word-break:break-word;line-height:1.45}.chat-message.admin .chat-bubble{background:#ffe8f2;border-color:#ffd3e6}.chat-sender{font-size:11px;font-weight:800;color:var(--muted);margin:0 5px 4px}.chat-message-meta{font-size:10px;color:var(--muted);margin:4px 5px 0}.chat-photos{display:grid;grid-template-columns:repeat(2,minmax(0,170px));gap:6px;margin-top:6px}.chat-photos a{display:block;border-radius:12px;overflow:hidden;border:1px solid var(--line);background:#fff}.chat-photos img{display:block;width:100%;height:130px;object-fit:cover}.chat-composer{border-top:1px solid var(--line);background:#fff;padding:14px}.chat-compose-row{display:flex;gap:9px;align-items:flex-end}.chat-compose-row textarea{min-height:48px;max-height:140px;resize:vertical}.chat-photo-btn{position:relative;overflow:hidden;white-space:nowrap}.chat-photo-btn input{position:absolute;inset:0;opacity:0;cursor:pointer}.chat-photo-previews{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:8px}.chat-photo-preview{position:relative;width:74px;height:74px;border-radius:10px;overflow:hidden;border:1px solid var(--line)}.chat-photo-preview img{width:100%;height:100%;object-fit:cover}.chat-photo-preview button{position:absolute;right:3px;top:3px;border:0;background:rgba(0,0,0,.68);color:#fff;width:21px;height:21px;border-radius:50%;cursor:pointer}.chat-email-toggle{display:flex;gap:8px;align-items:flex-start;margin-top:9px;padding:9px 11px;background:#f6fbfd;border-radius:10px;color:var(--muted);font-size:12px}.chat-email-toggle strong{color:var(--ink)}.chat-section-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:14px}.chat-section-head h2{margin:0}.chat-section-head p{margin:4px 0 0;color:var(--muted)}.staff-chat-wrap{max-width:900px;margin:0 auto}.staff-chat-wrap .chat-shell{grid-template-columns:1fr;min-height:650px}.staff-chat-wrap .chat-sidebar{display:none}.staff-chat-wrap .chat-messages{max-height:600px}.chat-loading{padding:30px;text-align:center;color:var(--muted)}
.staff-page-section{display:none}.staff-page-section.active{display:block}.staff-page-nav{margin-bottom:18px}
@media(max-width:760px){.chat-shell{grid-template-columns:1fr;min-height:560px}.chat-sidebar{max-height:210px;border-right:0;border-bottom:1px solid var(--line)}.chat-staff-list{display:flex;gap:6px;overflow-x:auto}.chat-staff-item{min-width:210px}.chat-message{max-width:88%}.chat-messages{padding:14px;min-height:330px}.chat-compose-row{flex-wrap:wrap}.chat-compose-row textarea{flex-basis:100%}.staff-chat-wrap .chat-messages{max-height:520px}}